Facebook support chat3/4/2023 ![]() What are the features of Facebook Messenger for Business?įacebook Messenger for business has numerous features that make it easy for companies to use. By integrating Facebook Messenger into your customer service software, you can address complex customer service demands in a scalable, cost-saving way. Facebook Chat is like a web widget or plugin that allows customers to chat with your Facebook business page on the business’s own website.įacebook’s Chat plugin is marketed to businesses that do not have sophisticated customer service needs. It’s important to note that while Facebook Messenger has numerous capabilities for businesses, Facebook Chat is just one of these tools. ![]() Businesses can benefit from the same richness with the added benefit of using Facebook’s business tools to provide customer service at scale.Ĭompanies are using Facebook Messenger for business to integrate bots and AI, fully automating responses and triaging queries, saving time for agents, cutting costs in the contact center, allowing customers to self-serve, and benefiting from the plethora of analytics. With rich, asynchronous features, like conversation threads, media sharing, and even the ability to “react” to a message with an emoji, it’s no wonder that customers love using apps like Messenger to chat with each other. Facebook Messenger is one of the most popular messaging apps in the world, and businesses of any size can benefit from Messenger for customer service. As a customer service channel, Facebook Messenger for business is a fantastic tool to stay on top of customer conversations, while meeting customers where they are. People can send texts, multimedia, voice notes, and video chat in the app, connected to their Facebook profiles.
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